SHIPPING & RETURNS

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, 

please submit a problem report.

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The return address is set by default to the our facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If our facility isn't used as the return address, you would become liable for any returned shipments you receive.

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Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

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Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

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We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

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Please note that BABB is not responsible for orders that have been lost or damaged in the mail. BABB is also not responsible for orders marked delivered. USPS is responsible for all orders once an order is shipped out. Please contact your local post office to file a claim.

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If there is an issue with your tracking number or package delivery please contact USPS before contacting us. Please allow 1-4 days for tracking information to be updated. (In some cases tracking information will not update and you will still receive your order). If you still have not received your order after the delivery date, please contact us at info@babbclothing.com

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If your tracking information confirms that your order has been delivered to your order address, but you have not received your order, please contact your local post office directly to investigate the issue and file a claim with them.  We cannot be held accountable for orders that confirm the order has been delivered to your address.

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It is up to the customer to provide the correct shipping address when placing the order. If you do find you entered a wrong address, please contact info@babbclothing.com  immediately after placing your order and we will do our best to correct this before your order is shipped. If you provide us with an incorrect shipping address and the package is returned to us, customers will be responsible for paying shipping charges for the package to be re-shipped to them.